Order Cancellation Policy

Last Updated: 01/24/2025

At KAPtv, we strive to deliver the best IPTV service and ensure a seamless experience for our valued customers. However, we understand that sometimes you may need to cancel your order. This policy explains the terms and conditions for order cancellations and how the process works.

1. Can I Cancel My Order?

Yes, you can cancel your IPTV subscription order, but only under the following conditions:

• Before Activation: Orders can be canceled if the subscription has not yet been activated or delivered.
• Within 24 Hours of Purchase: Cancellations are accepted if requested within 24 hours of placing your order, provided the service has not been activated.

2. Non-Cancellable Orders

Cancellations will not be allowed in the following scenarios:

• After Activation: Once the IPTV subscription has been activated and the credentials have been delivered, cancellations are not permitted.
• Trial or Promotional Offers: Orders placed under trial periods or special promotional offers are non-cancellable and non-refundable.
• Immediate Delivery: If you purchased a subscription with instant activation, the order cannot be canceled once the service is delivered.

3. How to Cancel Your Order

To request an order cancellation, follow these steps:

1. Contact Our Support Team:

   • Email us at support@kaptv.com or use the contact form on our website.
   • Include your order details, such as your name, order number, and email address.

2. Explain the Reason: Clearly explain why you wish to cancel the order.

3. Verification Process: Our team will verify the status of your order to determine if it is eligible for cancellation.

4. Cancellation Fees

If your order is eligible for cancellation:

• No Fees for Unactivated Orders: If the order is canceled before activation, you will receive a full refund with no additional charges.
• Administrative Fee: In some cases, an administrative fee may apply if resources were already allocated for your order.

5. Refund Process After Cancellation

If your order is successfully canceled:

• Refunds will be processed within 5-7 business days.
• The refund will be issued using the same payment method you used to place the order.
• Please allow additional time depending on your bank or payment provider.

6. Need Assistance?

If you are unsure about your order status or require assistance with cancellations, our 24/7 support team is here to help. We recommend reaching out to us before initiating a cancellation request to resolve any concerns.

• Email: support@kaptv.com
• Phone: +44 7786 404877

7. Our Commitment to You

At KAPtv, we are committed to providing the best IPTV service with full transparency and customer satisfaction. Whether it’s managing your subscription or assisting with cancellations, we’re here to ensure your experience with us is exceptional.